PRIVACY NOTICE

Who we are

This is the privacy statement of Influ Limited t/a Wellness EQ, a company incorporated in England under the Companies Act 2006 with its registered office at Kingfisher House, Hurstwood Grange, Hurstwood Lane, Haywards Heath, West Sussex, United Kingdom, RH17 7QX (Company Number: 09693332) (“we”, “us” or “our” in this privacy statement). We are the controller and are responsible for your personal information.

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website or by other means that you contact us by, including any data you may provide through this website or by telephone when you purchase our products. In this privacy statement, references to our website refers to https://www.wellnesseq.net.

Types of personal information we collect

Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use and store different types of personal information about you, which we have grouped together as follows:

Types of personal information Description
Personal information Your name, age and date of birth.
Contact information  Such as your address, email address and mobile phone number.
Financial information Your bank details and payment history.
Transactional information Details about payments to and from you and other details of products and services you have purchased from us.
Social-demographic  Details about your work or profession, nationality, education and where you fit in to various social groupings.
Profile information Purchases or orders made by you, your interests, preferences, feedback, survey and questionnaire responses.
Contractual information Details about the services we provide to you.
Marketing and Communications information  Details of how you would like to be contacted by us, including marketing communications, and other similar information relevant to our relationship..
Special Category data   Some types of personal information are defined as special category data. If you provide us with information about any medical conditions that you consider are relevant to the Programme, and the Metabolic Health Assessment, then we will use that in order to provide suitable products and services to you.

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you our Programme, the Metabolic Health Assessment or the Personal Consultation service).

Additionally, we may aggregate your information in a general way and use it to provide information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

How we use your personal information

In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities
  • verify your identity where this is required
  • contact you by post, email or telephone
  • understand your needs and how they may be met
  • maintain our records
  • process financial transactions

More specifically, the table below explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interests are.

What we use your information for  Our reasons Our legitimate interests 
  • To deliver our goods and services
  • To make and manage customer payments
  • To manage fees, charges and interest due on customer accounts
  • To collect and recover money that is owed to us
  •  Contractual performance
  • Legitimate interests
  • Legal obligations
  • Being efficient about how we fulfil our legal and contractual duties
  • Complying with regulations that apply to us
  • To provide you with tailored products that are best suitable for you
  • Legitimate interest
  • Consent (including in the case of any health information that you choose to provide to us)
  • Contractual performance
  • To provide you with the products or services that we consider appropriate to your circumstances
  • To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance and audit 
  • Legitimate interests 
  • Legal obligations  
  • Being efficient about how we fulfil our legal duties 
  • Complying with regulations that apply to us 
  • To exercise our rights set out in contracts and agreements
  • Contractual performance 
  
  • To manage our relationship with you which may include asking you to leave a review of take a survey or notifying you about changes to our terms or privacy statement.
  • Contractual performance
  • Legal obligations
  • Legitimate interests 
  • Keeping our records updated and to study how customers use our products/services)
  • To enable you to partake in a prize draw, competition or complete a survey 
  • Contractual performance
  • Legitimate interests. 
  • Being able to study how customers use our products/services, to develop them and to grow our business. 
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising that we serve to you
  • Legitimate interests
  • To study how customers use our products/services to develop them, to grow our business and to improve our marketing strategy
  • To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Legitimate interests
  • Developing our products/services and to be able to grow our business

Where we collect your personal information from

We may collect personal information about you from the following sources:

  • Information you give to us e.g., when you contact us directly by phone or email.
  • Information we collect when you use our services e.g., payment and transaction information and your contact information.

Information Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Marketing

We aim to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

We will get your express opt-in consent before directly sending you marketing communications or before sharing your personal information with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product purchase or any other transactions with us.

How we use your information to make automated decisions

We do not use any automated decision making.

If you choose not to give your personal information

If you choose not to give your personal information then we may be unable to provide you with the goods and services that you request.

How long we keep your personal information

We will not retain your personal information for longer than is necessary for the purposes set out in this privacy statement, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other applicable requirements.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement and your duty to inform us of changes

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting us using the details provided below.

This privacy statement was last updated on 20 January 2022.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Contact information and further advice

Estrelita: +44 (0) 7535259809

Issy: +44 (0) 7798936687

Email: info@wellnesseq.net

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection issues (the "ICO"):

Online: https://ico.org.uk/global/contact-us/email/ 

By phone: 0303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.