This page (together with our Terms and Conditions and Privacy Statement) provides information about the Influ Limited, t/a Wellness EQ (“we” and “us”) and the legal terms of business on which we sell any product to any private individual purchasing goods from us (“you”) - that is, those customers who are not purchasing either wholly or in part for business use.
This policy may be updated from time to time. The terms that are in force at the date and time of your order will apply to the contract between you and us.
If you have any questions regarding our Cancellation Policy, please contact us at email@example.com
You have the right to cancel your order at any time within 14 days of the date of purchasing all non-perishable goods or digital products and online content, unless the goods have been personalised, have been unsealed, or are marked as non-returnable, or in respect of online content and digital products, unless these have been accessed and downloaded or streamed before the end of this 14 days period (the “Cancellation Period”). For further information regarding personalised and non-returnable goods, and digital content please see our Terms and Conditions.
If you have exercised this right to cancel within the Cancellation Period, you shall be provided with a full refund for the items purchased, provided that they are returned in the same condition.
If you have chosen to receive our Programme via post, our Programme will be provided to you in a sealed form. Further, supplements provided as part of our Programme will be sealed for hygiene purposes. Please note, your right as a consumer to change your mind and cancel your order does not apply in respect of products sealed, once these have been unsealed after you receive them. Please therefore inspect the products carefully before deciding whether to break any seals. To cancel your order, you must inform us in writing before the expiry of the Cancellation Period. If you have already taken delivery of the order, you should return the goods to us (see our Returning Items section below).
We retain the right to arrange for collection of the product(s) at your cost if you have not returned the items purchased within 30 days of your notice of cancellation.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our standard delivery.
If you have chosen to receive our Programme by purchasing an online subscription, this will be provided to you as digital content for download or streaming.
If you wish to cancel, you must do so within the Cancellation Period, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind and to cancel.
Changes to your order
Should you wish to amend your order, you are able to do so up until you receive confirmation from us that your order has been processed.
To change your order, please email us as soon as possible at firstname.lastname@example.org.
Please also be aware that we may make changes to your order in terms of delivery, for reasons outside our control. If this happens, we will do our best to inform you before the item is shipped.
Returning items If you have received your order and are unhappy with any of the products ordered, we will refund your money or exchange the products, provided that you return the products to us within 14 days from the date of your order being delivered. However, if an item received is delivered to you in a faulty or damaged condition, you have a 30-day right to reject, which begins from the date of your order made.
Please return all items to the following address:
15 Cowgill Gardens, Edinburgh, EH16 6FP or if outside the UK to the relevant collaborating partner.
Please follow the instructions below when returning items:
(1) Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
(2) Please pack and seal your return securely to prevent potential damage while in transit
(3) Please securely affix your return shipping label to the packaging. Make sure no other address labels are shown.
(4) You are responsible for insuring all returns, as we may claim against you should damages be sustained in transit.
Please be aware that this right to return shall only be applicable if you have chosen to receive our Programme by post and not broken the seal. Our Programmes are non-returnable as soon as you have accessed the online content and/or downloaded the Programme via your subscription.
We will only reimburse the cost of returning items where:
(a) they were delivered in error;
(b) they were misdescribed, damaged or defective; or
(c) you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
The maximum amount that we shall reimburse you for returning the items will be the cost of its delivery by the least expensive delivery method.
When your refund will be made
We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For more information about how to return a product to us, please see our Returning Items section above.
(b) In all other cases, your refund will be made within 14 days of you telling us you have changed your mind, provided that the Programmes are not received back by us unsealed or (in the case of online access to digital content) you have not waived your right to cancel, choosing to have immediate access to the Programme.
Please keep the goods in your possession and take care of them until you return them to us. A full refund will only be given where the goods are received by us in the same condition as when they were shipped (i.e. returned to us in good condition, unopened and in the original packaging).